Despatch and Delivery
To check the actual charge of any order simply add all the items you require to the shopping basket and enter the delivery postcode. The shopping basket will then calculate the delivery charges for your order and show any options of delivery methods for your postcode.
You can add, remove and change the quantity of anything in the shopping basket as required. You are not obligated to buy anything unless you choose to complete the checkout procedure and enter your payment details.
Christmas 2018 Despatch
The despatch schedule below does not apply during our Christmas and New Year holidays.
Orders placed on this website at the weekend, a bank holiday or after 4.00pm on a working day will be treated as having been received by us the following working day.
Special details about our Christmas holidays will be published on this website during December.
We do not despatch to the following;
We will do everything we can to make sure your order arrives on time, but please allow for any adverse conditions which might affect deliveries to you, including (but not limited to) extreme weather or disruption to postal services, road network, airlines, etc.
Where your order is sent using Royal Mail you should check with your local Royal Mail delivery office if it has not been delivered within a few days of despatch. If the Royal Mail are unable to make delivery they will hold your order for approx 15 working days before returning it to us, for this reason we cannot consider your order lost and send out a replacement until 20 working days have passed since despatch.
Failed Delivery Attempt
Should there be any dispute as to whether a delivery card has been left, the recipient will have to take this up with the carrier themselves. Unfortunately we are unable to get involved in this sort of dispute as we are remote from the point of delivery.
If the carrier returns the goods to us as above and you want the order resending you will have to pay an additional charge to cover the redelivery and any return costs levied on us by the carrier. If you want us to treat the order as a return then we will refund you in accordance with our returns policy, less any return costs levied on us by the carrier. (Note: items that are not covered by our returns policy will not be refunded)
If the carrier is unable to deliver your order due to you providing us with an incomplete or inaccurate delivery address or the delivery is refused when delivery is attempted you will be liable for any additional costs incurred. If it is returned to us and you want us to treat it as a return then we will refund you in accordance with our returns policy, less any return costs levied on us by the carrier. (Note: items that are not covered by our returns policy will not be refunded)
Changes to Delivery Details
If you make an arrangement with the carrier to leave your order without a signature (e.g. in the porch, in a shed, etc.) then you do so at your own risk. We will not accept any claim for non-delivery or damaged goods.
If you arrange with the carrier to deliver it to a different address or to collect it from them, you then become totally responsible for the delivery from that point forward, we will not accept any claim for non-delivery or damaged goods. You will also be responsible for any additional costs incurred as a result of your actions.